The Satisfaction of Our Customers is Our First Concern!
At Hur Jewelers we offer all types of diamonds, pearls, precious gems, and fine jewelry. Our certified goldsmith does all of the work and repairs in house, so you know you are getting exactly what you are looking for at a great price. We specialize in custom jewelry, applying quality craftsmanship to create a treasure of lasting value. With over 30 years experience, you can be assured that every article of jewelry is of the highest quality. With service, selection and quality merchandise, you’ll enjoy shopping where your business is truly appreciated.
Lifetime Engagement Ring Warranty
We offer a lifetime warranty with every diamond engagement ring purchased from Hur Jewelers. If there is ever a problem with your ring, simply return it to our store in Vancouver for inspection. In the case of a manufacturer defect, we’ll perform the repair completely free of charge. If the issue results from normal wear and tear, you will only be charged for the actual cost of repair materials, but not for our time and attention. Please contact our customer service team at 801-225-0909 prior to returning any merchandise for inspection.
Please note that the center diamond in any engagement ring is not included in our engagement ring warranty. Although diamonds are the hardest substance on earth, it is still possible to break or chip a diamond if struck with enough force at the right angle. We strongly recommend that you purchase an insurance policy that covers loss/breakage to the center diamond, as well as loss or theft of the ring as a whole.
Many clients choose to have their engagement rings appraised and scheduled on their insurance policies. An independent appraisal can easily be arranged by Hur Jewelers by contacting our customer service team.
30-day Money Back Guarantee
If you are not 100% satisfied with your purchase, you can return your order for a refund or exchange, up to 30 days from the date of delivery. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. The return of any merchandise shall be at the sole discretion of Hur Jewelers. Hur Jewelers reserves the right to charge a 35% re-stocking fee for accepted returns or exchanges. Special orders or custom-made merchandise will not be accepted for return or exchange due to the specific tastes and designs of these types of items. Return shipment without the Return Authorization Number written on the outside of the package will not be accepted.
To return your item for repair or refund, please contact our Customer Service people at 801-225-0909 prior to returning any merchandise to the store. Our service representatives will provide step-by-step instructions on how to process your return quickly and easily. Return shipping charges are non-refundable. Please note: there is a 35% restocking fee that applies to all returned merchandise.
No processing fees are applied by Hur Jewelers, but some credit card companies may charge a fee in accordance with their merchant agreement policy and this fee may be levied by the card provider. Hur Jewelers is not responsible for lost, damaged, or customs returned shipments. Return shipment without the Return Authorization Number written on the outside of the package will not be accepted.
Hur Jewelers accepts Visa, MasterCard, Visa Debit and PayPal. Orders and purchases can only be confirmed once payment has been processed and accepted.
Hur Jewelers reserves the right to change prices, terms, specifications, images, and warranties for products on this website at any time without prior notice. Hur Jewelers attempts to post accurate information on this website, but errors may occur. Any such errors in product specifications, descriptions, and pricing will be corrected when discovered. Hur Jewelers reserves the right to revoke any stated or published offer, and to correct any errors, inaccuracies or omissions, including after an order has been submitted.
If an error in pricing is discovered after your order has been submitted, Hur Jewelers will inform you of the error – at which time you may either cancel or re-confirm your order.